Communicator Wanted at the Swedish Agency for Service

The Communications Department has an overarching and coordinating responsibility for external and internal communication. The agency's planned communication is a strategic tool for developing, managing, coordinating, and supporting the organization's goals and missions. Effective communication should contribute to the agency's efficiency and service as well as to the public's trust in us.

The Communications Department at the Swedish Agency for Service has employees working in Östersund, Gävle, and Stockholm. The department is led by a department head with seven communicators and one information officer.

We are looking for an experienced communicator who will serve as a qualified communication support for the agency in a politically governed organization. For us, communication is a strategic tool and an important support in management and governance.

Main Responsibilities

In the role of communicator, you will provide strategic and operational communication support to the agency's managers, experts, and project leaders.

You will translate complex decisions, processes, and steering signals into understandable and relevant messages and support the organization in both change and internal communication.

In this role, you are expected to help the organization prioritize, simplify, and clarify communication efforts. You will take the initiative for dialogue and advice proactively and create security by providing clear advice based on well-founded and relevant assessments. You are independent, structured, and have high integrity in your professional role.

You will also work operationally to produce content for relevant channels, both physical and digital, sometimes independently and sometimes in collaboration with colleagues in the department. You will also participate in projects and assignments to develop communication plans that you will help implement operationally with certain production elements.

To succeed in your assignment, you take responsibility for keeping yourself updated on current trends and new knowledge in the field of communication.

Your tasks will also periodically include supporting the press service, where contact with journalists and communication support for spokespersons is part of the responsibilities. You will also periodically monitor our functional mailbox for incoming web publishing support to the organization.

Qualifications

We are looking for someone who has:

• Relevant academic education in communication or other education that the employer deems relevant for the position
• At least five years of experience, within the last ten years, in qualified strategic and operational communication work
• Documented experience in providing communication advice to managers and/or management teams
• Experience working in a politically governed organization, where communication assignments can have a complex nature with many stakeholders
• Experience in writing clear language
• Experience in publishing in web publishing tools
• Experience in developing pedagogical and visually supportive presentations that support communication assignments

Furthermore, you should have the following abilities:

• To independently take responsibility for your tasks; make independent and well-balanced assessments
• Analytical, ability to see the whole and the context
• Pedagogical and clear in your communication
• To meet others based on their needs; collaborative and unpretentious
• Very good communication skills in Swedish, both spoken and written
• Basic communication skills in English, spoken and written

Additionally, it is advantageous if you have:

• Experience in external and internal crisis communication
• Experience in internal communication with a focus on communicative leadership
• Experience in building effective communication systems

Other

The employment is 100 percent and permanent. We usually apply a six-month probationary period. The position is located in Stockholm or Gävle by agreement. Travel may occur in the service. This position may require approved security clearance according to the Security Protection Act. As an employee, you may also be placed in a war position based on the needs of total defense.

Welcome with your application including CV and cover letter by March 22, 2026. Interviews are planned to begin during week 14.

To ensure you receive a fair and accurate assessment, it is crucial that you provide the year and month for each employment as well as a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

The Swedish Agency for Service

We offer you a workplace where you can contribute your expertise in services that are close to citizens and agencies. The Swedish Agency for Service has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other agencies. At our service offices, we provide support and guidance to individuals and businesses in matters concerning several agencies.

As an employee with us, you have the opportunity for professional development, career development, wellness grants, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to utilize their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the government value base. This means that we follow six principles to meet good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the economic security sector. Together we are 1,500 employees.

The Swedish Agency for Service promotes a discrimination-free workplace with increased diversity and gender equality.

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